Privacy Policy BK200 – Data Protection & Personal Information

1. Introduction

Welcome to bk200, a trusted online entertainment platform with over 500,000 members across Malaysia. We understand that your privacy is of utmost importance, and we are committed to protecting it in a transparent, responsible and legally compliant manner.

This Privacy Policy describes how bk200 (bk200.fun) collects, uses, stores, discloses and protects your personal information when you use our platform, website, mobile app and all related services. This policy applies to all bk200 platform users, including website visitors, prospective members and registered members.

By registering or continuing to use the platform bk200, you confirm that you have read, understood and fully agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform immediately.

2. Data We Collect

Bk200 only collects information necessary to provide a secure, fair, and high-quality service to our members. The following are the main categories of data we collect:

Bk200 does not collect sensitive information such as biometric data, health records, religious beliefs, or political affiliations. Any identity verification documents submitted during KYC are stored only in encrypted format and accessed exclusively by authorized compliance personnel.

3. How We Use Your Data

The personal information you provide to bk200 used responsibly for the following purposes only:

• Account Management: Create and maintain your account, process registration, verify identity through the KYC process, and ensure login security.
• Transaction Processing: Process deposits, withdrawals, and all other financial transactions accurately and securely through trusted payment gateways.
• Customer Service: Respond to enquiries, resolve complaints, and provide technical assistance via live chat, email, or other support channels.
• Security & Fraud Detection: Monitor account activity to detect any unauthorised access attempts, fraud, money laundering, or system abuse.
• Legal Compliance: Fulfil obligations under applicable laws, including reporting requirements to relevant authorities when necessary.
• Responsible Gaming: Monitor gameplay patterns to identify signs of problem gambling and offer appropriate support or game limits.
• Marketing (With Consent): Send promotional offers, bonuses, and updates on new games — only to members who have given consent to receive marketing communications.

4. Data Sharing

bk200 does not sell or rent your personal information to any third party. However, in certain limited situations, we may need to share your data with the following parties:

• Payment Service Providers: Payment gateways, banks and e-wallet operators that process your financial transactions — only information necessary to complete the transaction is shared.
• Game Software Providers: Third-party game providers that operate Slots, Live Casino games, and other games on the bk200 platform — data is shared within the limited scope required for game functionality.
• Relevant Authorities: Law enforcement agencies, regulatory bodies or courts when we are legally required to do so under Malaysian law or a valid court order.
• Fraud Prevention Services: Identity verification and fraud prevention service providers that assist us in detecting and preventing illegal activity on the platform.

All third parties that receive member data bk200 are required to comply with strict confidentiality agreements and are not permitted to use that data for any purpose other than the original sharing purpose. bk200 conducts regular security assessments of all our third-party partners.

5. Data Security

bk200 continuously invests in high-grade security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• End-to-End Encryption: All data communications use TLS 1.3 protocol and AES-256 encryption to protect data in transit and at rest.
• 24/7 Monitoring: Intrusion detection systems (IDS) and intrusion prevention systems (IPS) actively monitor all network traffic directed at bk200 servers around the clock.
• Data Segregation: Sensitive data such as passwords are stored in an irreversible hashed format. bk200 does not store member passwords in plain text.
• Internal Access Controls: Only staff with a legitimate operational need who have undergone background checks are permitted to access member data, and every access is logged in detail.
• Regular Security Testing: Penetration testing and security audits are conducted regularly by certified independent cybersecurity firms.

While bk200 takes all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. In the event of any data breach affecting your personal information, we will notify you within the timeframe prescribed by applicable law.

6. Cookies & Tracking Technologies

Platform bk200 uses cookies and similar tracking technologies to enhance the user experience and maintain session security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management and account security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collect anonymous information about how you use the platform to help us identify areas for improvement. All data is aggregated and does not identify individuals.
• Functional Cookies: Save your preferences such as language, time zone, and display settings so you do not need to reconfigure them each time you log in.
• Security Cookies: Used to detect and prevent fraudulent activity, such as identifying suspicious login attempts from unknown locations or devices.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. bk200 and your overall gaming experience.

7. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by bk200:

To exercise any of the above rights, contact the privacy team bk200 via in-platform live chat or our support email. We will process your request within 14 business days or within the period prescribed by the PDPA.

8. Data Retention Period

bk200 only retains your personal information for as long as necessary to fulfil the purpose of data collection or to comply with applicable legal requirements. Our general retention guidelines are as follows:

• Active Account Data: Retained for the duration your account is active and up to 7 years after account closure for legal compliance and financial audit purposes.
• Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysian financial and tax legal requirements.
• Security Logs: Access logs and security activity records are retained for 12 months for the purpose of investigating security incidents if required.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications from bk200.
• KYC Documents: Copies of identity verification documents are retained for 5 years after account closure, or longer if required by the relevant authorities.

Once the applicable retention period has ended, your personal data will be securely deleted or anonymized so that it can no longer be used to identify you, directly or indirectly.

9. Changes to the Privacy Policy

bk200 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, the latest legal requirements, or platform developments. All amendments take effect upon publication of the latest version on bk200.fun.

For significant amendments that materially affect your privacy rights, bk200 will provide reasonable notice through:

• Pop-up notices or banners within the platform when you log in after an amendment is published.
• Email notification to your registered email address for significant changes.
• Announcements in the news or notices section of the bk200.fun website.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. It is your responsibility to review this policy periodically. Continued use of the platform bk200 following the publication of any amendment will be considered your acceptance of the latest version of this policy.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how bk200 manage your personal information, we encourage you to contact us directly:

• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat button on bk200.
• Support Email: [email protected] — response within 24 hours on business days.
• Dedicated Privacy Email: [email protected] — for official requests relating to your personal data rights.

When submitting a privacy-related request by email, please include your full name, registered username and a clear description of your request so we can process it more quickly and accurately.

If you are not satisfied with our response, you have the right to file a complaint with Malaysia Personal Data Protection Department or the relevant regulatory body under the Personal Data Protection Act 2010.